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Achieving Service Excellence in Outsourcing Firms  Ga naar website

auteur(s):SAP
bron:sap.com
type:artikel > 1500 woorden
taal: 
publicatiedatum:2008-10-23
geplaatst door administrator op 27-05-2009
  • Outsourcing

Beschrijving

Investigate how firms providing IT and business process outsourcing services are achieving excellence in service delivery. The keys include establishing an IT service desk – the operational core of service delivery – and integrating service and asset management processes with core ERP systems.
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Achieving Service Excellence in Outsourcing Firms